Returns & Exchanges
At MedStudy, we are committed to your academic and professional success. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your MedStudy account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all supplemental materials and access codes are included to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our quality assurance team inspects the returned materials, your refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing